HIGH LIVE Privacy Policy
1、 Introduction
This privacy policy is intended to inform you that Shenzhen Chula Tan Sing Musical Instrument Co., Ltd. and its affiliated companies (hereinafter referred to as“ We; ）When you use the app we provide and https://www.highlive.com.cn/ How to collect, use, store, share, and protect your personal information when providing related services. Please carefully read this privacy policy to understand how we handle your personal information. If you have any questions, opinions or suggestions regarding this policy, please contact us through hiband@hiband.cc Contact us by email.
2、 Location Permission Description
In order to scan and connect Bluetooth guitar devices, the application needs to access your location information. This is a requirement for Android and iOS systems, as the Bluetooth scanning feature requires location permission to function properly. We will not collect or store your actual location data, only for Bluetooth device scanning.
3、 Data retention
In some cases, for legal purposes or legitimate business needs, we may retain data for a limited period of time. At the same time, we make every effort to ensure that the APP service can effectively protect information and prevent it from being accidentally or maliciously deleted. Therefore, if you delete certain content, we may remove its copy from our current and backup systems within 15 working days.
4、 Personal account content usage
You have the right to copy and export the content under your personal account at any time, or apply it to third-party services.
5、 Cancel service or account
（1） Specific product or service cancellation
If you wish to cancel a specific product or service, you can send an email to hiband@hiband.cc Contact us and request your cancellation. We will contact you within 15 working days after receiving the email to complete the verification and processing work.
（2） APP account cancellation
If you plan to cancel your APP account, please be aware that this action will prevent you from using all products or services of the APP. Please apply carefully.
6、 Responding to your request
To ensure security, we will process your request promptly after verifying your identity. In principle, we do not charge any fees for your reasonable requests. However, for requests that are repeated multiple times and exceed reasonable limits, we will charge a certain cost based on the actual situation.
We may refuse requests that require excessive technical means (such as developing new systems or fundamentally changing current practices), may pose risks to the legitimate rights and interests of others, or are extremely unrealistic.
7、 Personal information processing rights of the deceased
Subject to compliance with relevant legal requirements, unless otherwise arranged by you, your close relatives may exercise the right to access, copy, correct, delete, and other related personal information of you.
8、 How do we use cookies and similar technologies
A cookie is a small file containing a string that is sent to your computer when you visit a website. When you visit the website again, cookies enable the website to recognize your browser and store user preferences and other information. You can reset your browser settings, choose to reject all cookies, or receive a prompt when your browser sends cookies. However, it should be noted that if cookies are disabled, certain website features or services may not function properly.
Cookies and similar technologies are widely used in the Internet. When you use our related services, we may use these technologies to send one or more cookies or anonymous identifiers to your device to collect and store information about your access and use of the app. We consider information collected through cookies and other technologies as non personal information. We mainly use cookies and similar technologies to achieve the following functions or services:
（1） Ensure the safe and efficient operation of products and services
We may set cookies or anonymous identifiers for authentication and security purposes to confirm whether you have safely logged into the service or have encountered illegal activities such as theft or fraud. These technologies also help us improve service efficiency, accelerate login and response speed.
（2） Help you get a more convenient access experience
By using this type of technology, you can save steps and processes such as repeatedly filling in personal information and entering search content, such as achieving one click login and recording search history.
（3） Log file
Like most websites, we collect specific information and save it to log files. Such information may include Internet Protocol (IP) addresses, browser types, Internet Service Providers (ISPs), reference/exit pages, operating systems, date/time stamps, and/or click stream data. We will not associate automatically collected log data with other collected information.
（4） Mobile Analytics
In some mobile applications, we use mobile analytics software to better understand the operation of mobile software on your phone. The software may record information such as the frequency of your use of the application, events that occur within the application, cumulative usage time, performance data, and the location of the application crash. We will not associate the information stored in the analysis software with any personal information you submit in the mobile application.
（5） Cutting board
We will use the mobile clipboard function to collect user source information for statistical purposes by reading specific information related to the app. We will not associate the collected information with any personal information you submit in the mobile application.
9、 Minor Clause
（1） General Terms and Conditions for Minors
If you are a minor over 14 years old but under 18 years old, before using the APP and related services, you should jointly read and agree to this privacy policy under the supervision and guidance of your parents or other guardians.
2. If you are a child under the age of 14, your guardian should read and agree to this privacy policy and the "Child Personal Information Protection Policy and Guardian Notice" before using the APP and related services. The 'Child Personal Information Protection Policy and Guardian Notice' is an integral part of this privacy policy
3. We protect the personal information of minors in accordance with relevant national laws and regulations. Collect, use, share, or disclose personal information of minors only when permitted by law, with the explicit consent of parents or other guardians, or when necessary to protect minors. If we find that we have collected personal information of minors without obtaining verifiable consent from their parents or other guardians in advance, we will try our best to delete the relevant information as soon as possible. At the same time, we have established strict rules for the collection and use of information on minors to protect the personal information security of children and adolescents. You can learn more detailed content by reading the "Minor User Agreement".
We believe that it is the responsibility of parents or guardians to supervise children's use of our products or services. We do not directly provide services to children, nor do we use children's personal information for marketing purposes. If you are the parent or guardian of a minor and have any questions about the personal information of the minor under your guardianship, or believe that the minor has submitted personal information to the APP, please contact us through hiband@hiband.cc Contact us by email.
10、 Update of this policy
We may periodically modify and update this privacy policy. We will publish updates to the privacy policy in the form of notifications and announcements on the app. You can visit the app to check the latest version of the privacy policy. For significant changes, we will issue a solemn notice to you.
The significant changes referred to in this policy include but are not limited to the following situations:
1. There have been significant changes in our product and/or service models, such as changes in the purpose of processing personal information, the types of personal information processed, and the ways in which personal information is used;
2. We have undergone significant adjustments in ownership structure, organizational structure, etc., such as changes in ownership due to business adjustments, bankruptcy mergers and acquisitions, etc;
3. The main recipients of personal information sharing, transfer, or public disclosure have changed;
4. There have been significant changes in your rights and ways of exercising them in participating in personal information processing;
5. There have been changes in the responsible department, contact information, and complaint channels for handling personal information security;
The personal information security impact assessment report shows a high risk.
If you agree and continue to use the app, it means that you acknowledge the content of this policy (including updated versions). If you do not agree, please stop using the app.
11、 Scope of application
This privacy policy applies to all services provided by Shenzhen Chula Tan Chang Musical Instrument Co., Ltd. and its affiliated companies, including the APP and https://www.highlive.com.cn/ The services provided above.
12、 How to contact us
If you have any questions, opinions, or suggestions regarding the content of this policy, you can do so through hiband@hiband.cc Contact us by email.
If you find that personal information may be leaked, you can do so through hiband@hiband.cc If you file a complaint or report through email, we will contact you within 15 working days and complete the verification and handling work.
13、 Supplementary Provisions
The interpretation and dispute resolution of this policy shall be governed by the laws of the People's Republic of China. Any disputes related to this policy shall be resolved through friendly consultation between the parties first; If the negotiation fails, you hereby agree to submit the dispute to the People's Court of Bao'an District, Shenzhen.
If any court with jurisdiction rules or determines that any provision of this policy is invalid, that provision shall be removed from this policy, but the invalidity of that provision shall not affect the validity of the remaining provisions of this policy, which shall continue to be effectively enforced.
3. The title of this policy is for convenience of reading only and does not affect the meaning or interpretation of any provision of this policy.
